Citipark Inc. is committed to providing all our customers and members of the public with convenient, safe and accessible parking facilities and services. We strive to provide our parking facilities and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our facilities and services and allowing them to benefit from the same services, in the same place and in a similar way as our other customers. This policy applies to all employees, managers, and customers of our parking facilities.

Assistive Devices:

People with disabilities are welcome to use their own personal assistive devices (e.g., white cane, wheelchair, hearing and visual aids) in order to access or use our facilities and obtain our services. We will train our staff to become familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.


When communicating with people with disabilities, we will do so in ways that take into account their disability. Accordingly, we will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities.

Service Animals:

People with disabilities who are accompanied by a service animal are welcome on all parts of our facilities that are open to the public and other third parties. Our staff and others dealing with the public on our behalf will be trained on how to interact with people with disabilities who are accompanied by a service animal.

Support Persons:

Any person with a disability who is accompanied by a support person will be allowed to enter our facilities with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises. Regular parking charges per vehicle apply.

Notice of Temporary Disruption:

In the event of a planned or unexpected disruption to services or facilities usually used by people with disabilities, Citipark Inc. will post a notice about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed at facilities entrances or placed at or near the affected facility or service.

Training of Staff:

We will provide training to all staff who provide a service on our behalf, and all those who are involved in the development and approval of customer service policies, practices and procedures. This training will be provided shortly after staff commence their duties and/or upon changes to this policy, practices and procedures. Training will include the following:

  • The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • How to use various assistive devices available on our premises.
  • What to do if a person with a disability is having difficulty in accessing our facilities and services

Feedback Process:

Customers who wish to provide feedback on Citipark Inc.’s goods and services provided to people with disabilities can contact our head office:

By Mail:

Customer Service
Citipark Inc.
11 King Street West, Suite 300
Toronto, Ontario M5H 4C7

By Phone: 416 868-0773 x 247

By E-mail:

Customers can expect to hear back as soon as possible or within a reasonable time period usually within 3 business days.

Notice of Availability:

Customers who wish to receive a copy of our policies can contact our head office as outlined above.

Modifications to This or Other Policies:

Any policy of Citipark Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Revised June 2015